Gemini 4 Link Contact support
Support runs over email at [email protected]. Messages are read in the order they arrive.
Example content — replace and review before publication.
What to put in your message
A useful report is short and specific. With these details most questions are answered in a single reply.
- The order ID, if the question is about a payment or a credit balance
- The language of the page and the model or tool you were using
- What you expected to see and what you saw instead
- The date and time of the attempt, if a generation failed
What we can help with
These cases are handled directly by email, and the order ID makes them faster.
- A sign-in link that never arrived
- Credits missing after a payment went through
- A generation that failed, stalled or was charged twice
- A page showing the wrong model, price or language
- Questions about the privacy policy or the terms of service
What we will never ask for
We never ask for your password, a verification code from your bank, your card number, or a payment sent outside the checkout on this site. If a message claiming to come from Gemini 4 Link asks for any of those, it is not from us.
Before you write
Cancelled and pending orders usually resolve on their own within a few minutes, and the order list in your account shows the current state. Checking it first often saves the round trip.
Questions
How long does a reply take?
Messages are answered in the order they arrive. A message that already carries the order ID usually needs no second round of questions.
Where do I find my order ID?
The orders section of your account lists every payment with its ID, amount and status.